Our Return Policy

At Printram, customer satisfaction is our priority. We want to ensure that your orders meet your full satisfaction. However, if for any reason you are not satisfied with your order, you can return or exchange it under the following return policy:

Return Conditions

1. Return Period: The return process must be initiated within 30 days of receiving the product.

2. Returnable Products: Products must be in their original packaging and unused.

3. Non-Returnable Products: Personalized items, intimate apparel for hygiene reasons, and damaged products are not eligible for return.

4. Return Procedure: You can initiate a return request by contacting our customer service. Once your request is approved, you will be provided with the return address and instructions.

5. Return Shipping Fees: Except for defective or damaged products, return shipping fees are the responsibility of the customer.

6. Refund: Refunds will be processed once the returned items are received and inspected. Refunds will be made to the original payment method and may take 7-10 business days.

Exchange Policy

1. Exchange Period: The exchange process must be initiated within 30 days of receiving the product.

2. Exchangeable Products: Products must be in their original packaging and unused.

3. Non-Exchangeable Products: Personalized items and intimate apparel for hygiene reasons are not eligible for exchange.

4. Exchange Procedure: You can initiate an exchange request by contacting our customer service. Once your request is approved, you will be provided with the exchange address and instructions.

5. Exchange Shipping Fees: Except for defective or damaged products, exchange shipping fees are the responsibility of the customer.

Contact Information

If you have any questions or need assistance, please contact our customer service:

•Email: info@printram.com

•Address: